FREQUENTLY ASKED QUESTIONS
Everything you need to know about your kunanyi/Mt Wellington Explorer Bus experience. If you've still got a question, please get in touch!
Pre-booking is essential for all tours. The fastest and easiest way to book your kunanyi/Mt Wellington tour is online. Through our booking system, you can see all available dates and times. You’ll receive a confirmation of your booking via email. BOOK NOW.
Alternatively, you can also make a booking:
- At kunanyi/Mt Wellington Explorer Bus Booking Office – Located inside Brooke Street Pier in Hobart. Open 7 days, 8am – 4pm (Summer) and 9am – 4pm (Winter).
- On the bus – Credit card only, paid directly to the driver. Subject to availability.
- By phone – dial +61 3 6236 9116.
- Tasmanian Travel and Information Centre – Corner of Elizabeth and Davey Street, Hobart. Phone +61 3 6238 4222.
If you’d only like to travel part of the way, just ask your driver for a sectional fare when boarding the bus. Sectional fares can not be pre-booked and are subject to availability. Please refer to the Sectional Fares page for further details.
The Summer timetable operates from 1st October – 30th April.
The Winter timetable operates from 1st May – 30th September.
The tour operates 7 days a week including all public holidays except Christmas Day (December 25th).
On Anzac Day (April 25th) the first tour departs the Tasmanian Travel and Information Centre at 11.00am.
On New Year’s Day (January 1st) the first tour departs from the Tasmanian Travel and Information Centre at 11.00am.
Yes. Throughout the year Hobart experiences road closures for annual festivals and events as well as road works and construction. We will always endeavour to find an alternate route to avoid road closures.
However, in some cases it may be necessary for us to close bus stops or cancel kunanyi/Mt Wellington departures when road closures impact a large area of the city and/or kunanyi/Mt Wellington.
Point to Pinnacle Sunday 17 November 2019: 9.30am and 11.00am kunanyi/Mt Wellington departures cancelled.
MRA Toy Run Saturday 7 December 2019: 3.30pm kunanyi/Mt Wellington departure cancelled.
For further details, please contact us by phone on 03 6236 9116, email email@example.com or check our facebook page for updates.
kunanyi/Mt Wellington Explorer Bus is the official shuttle bus for kunanyi/Mt Wellington. We are the only tour company with exclusive access to kunanyi/Mt Wellington when Pinnacle Road is closed due to snow. In these circumstances, kunanyi/Mt Wellington Explorer Bus will operate the City to Snow 2½ hr Return Tour.
This tour is highly weather dependent, and we do not guarantee to be able to reach The Pinnacle on snow days. The itinerary may vary on the day for reasons of passenger safety and comfort. One-Way Passes, Hop-On Hop-Off and Bike Freight are not available on Snow Tours. Bookings will be made available once we have a reliable forecast for snowy conditions on kunanyi/Mt Wellington.
For further details, please contact us by phone on +61 3 6236 9116 or email firstname.lastname@example.org.
There are many car parking stations throughout Hobart. The closest of which is in Argyle Street (opposite the Royal Hobart Hospital). Specific information on car park locations and parking fees can be found at the Hobart City Council’s website www.hobartcity.com.au.
The first tour departs from opposite the Tasmanian Travel & Information Centre, 4 Elizabeth Street in Hobart (outside the Hydro Tasmania building) at 9.30am on both the Summer and Winter timetable.
You’re also welcome to start your journey at any of the other bus stops along the route. Please refer to the Map & Timetable page for specific information on the locations and times at these alternate bus stops.
Yes, our buses are able to carry 4 mountain bikes on each departure. To reserve a space for your bike, please make sure to include bike freight ($10 per bike) at the time of booking your bus pass, at least 30 minutes prior to departure. Bikes MUST be loaded at the Brooke Street Pier pick-up point at least 20 minutes prior to departure. Please return your signed Bike Agreement to kunanyi/Mt Wellington Explorer Bus before your tour.
kunanyi/Mt Wellington Explorer Bus are now offering FREE bike freight for greater Hobart residents with the purchase of an Explorer Pass, One-Way Pass or Mt Wellington + City Loop Combo. At the time of booking, passengers must show their current ID with residential address. For this purpose, we have identified greater Hobart residents are those living within 60kms of Hobart. Offer is not valid with the purchase of sectional fares.
Our buses are able to carry 4 mountain bikes on each departure. To reserve a space for your bike, please make sure to include bike freight ($10 per bike) at the time of booking your bus pass, at least 30 minutes prior to departure. Bikes MUST be loaded at the Brooke Street Pier pick-up point at least 20 minutes prior to departure. Please return your signed Bike Agreement to kunanyi/Mt Wellington Explorer Bus before your tour.
The kunanyi/Mt Wellington Explorer Bus tour includes 5 bus stops, including Fern Tree Park, The Springs, The Chalet, Big Bend and The Pinnacle. Whether you are interested in taking in the amazing panoramic views over Hobart, taking a short stroll, a longer bushwalk or even an exhilarating mountain bike ride, there is something for everyone.
Hop onboard and enjoy professional and informative commentary from your driver. Learn all about kunanyi/Mt Wellington’s indigenous and colonial history, main attractions and local tips on what to see and do.
It is entirely up to you how you use your Explorer Pass. You can choose to stay on the bus for the full 2 hours return tour, which includes 30 minutes to take in the panoramic views at The Pinnacle.
OR, you have the option to hop-off at other bus stops along the route. However, if you choose to do so you will need to catch the next bus to continue along the route. Please refer to our Map & Timetable page for specific details.
Please advise us at the time of booking, or let your driver know what time you’d like to catch the return bus back to the city.
Yes, please advise us at the time of booking, or let your driver know what time you’d like to catch the return bus back to the city.
Summer timetable: If you hop-off at any of the bus stops along the route, the next bus will arrive 1.5hrs later. Please refer to our Map & Timetable page for specific details.
Winter timetable: If you hop-off at any of the bus stops along the route, the next bus will arrive 2.5hrs later. Please refer to our Map & Timetable page for specific details.
Toilet facilities are available at Fern Tree Park, The Springs and The Pinnacle. Disabled access toilet facilities are available at The Pinnacle.
Consumption of food and drinks (except water in screw top containers) is not permitted onboard our vehicles. The transportation of hot food and drinks, irrespective of the container/vessel used is also prohibited onboard. This is in the interest of passenger safety and comfort.
Yes, there is room for a pram storage. Please apply the brakes and do not leave children or belongings unattended.
Yes, our primary fleet of buses are wheelchair accessible. However, some bus services may not be wheelchair accessible. So it’s most important to let us know before your tour. Reserve a wheelchair space when you book. Simply fill in the “Special Requirements” field. Or contact our booking office to discuss any specific needs and we’ll certainly do our best to assist. Phone +61 3 6236 9116 or email email@example.com.
For ramp access on the bus, please board the bus at Bus Stop 1 opposite the Tasmanian Travel and Information Centre. Refer to your driver for further instructions.
During the tour, disabled access is available at The Pinnacle and The Springs. There’s also an accessible walkway to the western viewing deck at The Pinnacle. People with a disability or limited mobility may require assistance to enter the enclosed observation shelter at The Pinnacle. Assisted access is required at Fern Tree Park. Accessible toilets are available at The Pinnacle.
For those booking the Mt Wellington + City Loop Combo, Red Decker’s modern open-top and closed-top double-deckers are also wheelchair accessible.
Please visit our Accessible Travel page for further details.
Yes, with every paid tour the “companion” accompanying that person/ client travels for free. The companion must be a holder of a valid companion card.
Yes. Bookings are essential for groups of 6 people or more. Please contact us by phone on +61 3 6236 9116 or email firstname.lastname@example.org to enquire.
Yes definitely. Just click on the BOOK NOW button and then select “buy as a gift”.
Yes, you certainly can. Once you have made your initial reservation with us, you are free to change your date of travel, as long as it is more than 24 hours prior to your tour departure. Please contact us by phone on +61 3 6236 9116 or email email@example.com.
If you need to change your booking, we can transfer it to any day and any date for up to 6 months in advance. Please contact us by phone on +61 3 6236 9116 or email firstname.lastname@example.org.
Bookings which are cancelled within 24 hours of the scheduled departure time will be charged a 100% cancellation fee.
A 30% administration fee applies to cancellations made within 2-7 days of the scheduled departure.
kunanyi/Mt Wellington Explorer Bus reserves the right to cancel tours due to bad weather or as required. In this case, customers will be offered a full refund or the ability to change the date of travel.
We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.
Photo: Organ Pipes Track.